Our goal at All Time Medical Group, LLC is to help you select the right product for your situation. We understand sometimes a product that you received may not work for you. On such occasions, you may return an item. Our return policy and procedures are as follows:
Most items are returnable for a full refund of the item price, as long as they are returned within 14 days of your receipt of the item. Item returned must be in the original packaging and be unused. The exceptions to the above are that all cushions have a 15% restocking fee, and all power chairs, scooters, and lift chairs have a 20% restocking fee. Ultra lightweight wheelchairs, sport wheelchairs, hand cycles, and any custom-ordered item are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned. For any non-returnable items or items with re-stock fees you will be notified at the time you place your order. Commodes, shower chairs, and other personal hygiene items are not returnable.
To return an item, please call us at 770-604-1794 for the all-important RA number. You can also email us at customerservice@Alltimemedicalgroup.com. Please include your order number, name, and the item number for the item you are returning. We will then contact you with an RA number and shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN RA! To receive full credit, items must be shipped within 5 days from the day the RA number and shipping information were provided.
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-day and next-day shipping costs will not be credited if delivery of the item is refused.
Once the item is received we will credit the credit card used for the purchase. If you paid by check or money order, we will issue a check within two weeks.
Of course, if any item is defective, or was damaged in shipping, please call us at 770-604-1794 or email us at customerservice@Alltimemedicalgroup.com. We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.